US/EST: 21 Nov 2018 12:50

Pokerstars Disconnected

11 posts, 9 voices


 
DIAMONDxxx
DIAMONDxxx 1436 points
17633 posts
status: Doyen!
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3 months ago

Here is a list of disconnected players from Chip Me Up!We want our buyins back!

Pokerstars Time approx 21:40 Stockholm time!Sunday the 12th of Aug!

DIAMONDxxx – Played a 7.5 progressive KO (2373436427) plus a 1 dollar Spin and Go!I won it but got a refund..Didn’t see what the prices was to choose!3 different ones!



post modified 3 months ago

TED_SMITH
TED_SMITH 177 points
354 posts
status: Junkie
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3 months ago

11sunday storm 7.5bb

ch170175
ch170175 207 points
595 posts
status: Addict
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3 months ago

ch1701 bb3.3

69jocker69
69jocker69 318 points
1457 posts
status: Veteran
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3 months ago

Mini Sunday million $22 way above average stack btw

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5LeoService5
5LeoService5 52 points
356 posts
status: Junkie
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3 months ago

bigger 11, sunday storm 11, bounty builder 3$
62bb, 50bb, 3 bb…

RavensUC
RavensUC 135 points
1039 posts
status: Veteran
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3 months ago

pokerstars name:Ravens UC

disconnected and down to nothing in all my games whilst some have heaps I want a refund

aariestiger
aariestiger 74 points
831 posts
status: Addict
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3 months ago

aariestiger

ZBNightOwl62
ZBNightOwl62 1241 points
8784 posts
status: Moderator
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3 months ago

disconnected this morning and tonight again!!!

PokerStars Tournament #2381510298, No Limit Hold’em
Buy-In: $2.28/$0.22 USD
180 players
Total Prize Pool: $410.40 USD
Tournament started 2018/08/13 20:55:51 CET [2018/08/13 14:55:51 ET]

Dear ZBNightOwl62,

Tournament #2381510298 has been cancelled due to technical reasons.

When a tournament is cancelled, and players have already reached the money, we refund each player their tournament fee, and then divide up the prize pool based on the following formula:

- each player receives the minimum prize not yet awarded at the time of cancellation
- the remainder of the award pool distributed proportionally according to the chip count

At the time of cancellation there were 17 players remaining, and your chip count was 36,726.00. Total chips in play were 270,000.00. The remaining prize pool was USD 382.57 and the minimum prize was USD 3.89.

Prize pool to be divided equally: USD 3.89 * 17 = USD 66.13
Prize pool to be divided based on chip count: USD 382.57 – USD 66.13 = USD 316.44

Your share in money equally divided: USD 3.89
Your share based on your chip count: USD 316.44 * (36,726.00 / 270,000.00) = USD 43.04
Your entry fee refunded: USD 0.22

Total money refunded to your Stars Account: USD 47.15

We apologize for the inconvenience.

PokerStars Support

ZBNightOwl62
ZBNightOwl62 1241 points
8784 posts
status: Moderator
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3 months ago

https://imgur.com/a/y7QKgko

https://imgur.com/a/OAGKEE9

BRAVO!

BluffTwice
BluffTwice 555 points
762 posts
status: Addict
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3 months ago

Their refund policy is extremely flawed. What a joke

https://imgur.com/a/hGGnWW9

ZBNightOwl62
ZBNightOwl62 1241 points
8784 posts
status: Moderator
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3 months ago

Thank you for contacting us.

We are aware of the issues that you and other players have experienced recently and apologize for any inconvenience. The situation has now been resolved.

Rest assured that with the situation resolved, we will carefully review the extent to which the issues have affected your play and investment made in the games you have been playing during this time.

In situations where a server restart is required to ensure the flawless functioning of our software, there are no new tournaments or Sit & Go’s created.

Tournaments scheduled to start during the server restart are cancelled and players compensated in accordance with our policy:

www.pokerstars.[INSERT_DOMAIN]/poker/tournament...

Running tournaments were automatically paused and rolled forward. Therefore, the prize pool is divided among all players still playing in affected tournaments at the moment of the server restart and the tournament is over.

While it is possible that you may have finished higher, or won more in the tournament in which you were playing, it is also possible that you may have won less. The formula used is designed to approximate each person’s equity in the tournament based on the combination of still having chips, and of how many chips exactly they have, and has been used on our site for several years, to the overwhelming approval of our players. You can find examples of this process in the link mentioned above.

We are aware that not all tournaments were rolled forward correctly. We are currently working hard to review the situation in order to provide everyone with a fair and just compensation.

As you will certainly understand, issues of this magnitude generate a very high number of contacts from players. At this point, we are not able to provide you with an exact timeline to when this review will be completed and we kindly ask for your patience. While we understand that it is tempting to contact us again after a few days, we ask you not to as this may slow down the review process.

While unfortunately we have experienced similar situations in the past, we have always acted in your interest with integrity and care. This time will not be any different and we will review thoroughly.

Thank you for your understanding.

Regards,

Marcin
Technical Specialist
Stars Support

blablabla….